Introducing our Ticket Support Desk
With the increased demand for our web design services and our passion for delivering a better customer experience we are proud to announce our new ticket support desk.
If you have any technical issues, problems or pesky bugs in your website pop along to support.urbanriver.com and create a new ticket.
It is designed to create a clean and simple, yet powerful support desk available to you on your desktop and mobile devices.
Our customers can submit support requests and browse a growing knowledgebase to learn if their issues have already been resolved. Our support team administrate tickets by setting priorities and delegating tasks to fellow team members to make sure your issues are dealt with in a timely fashion.
At the core of any help desk is a solid ticket system. Our customers can submit and watch their own tickets while our support team assign priorities to those tickets and delegate actions to other team members. Tickets are added via an intuitive front-end form available at http://support.urbanriver.com. Simply create an account using your email address.
Our system has been designed to encourage you to search our knowledgebase (at launch this may provide limited information) thoroughly before reporting any issues. This is intended to save you time should your issue have previously been dealt with. Knowledgebase articles can be voted upon based on their usefulness and articles rated more useful than others will be displayed with more prominence.
The web is no longer prohibited by desktop and laptop computers. With exponentially growing numbers of users surfing the web with handheld devices we’ve ensured that our support system is optimised whether you’re viewing it on your 27″ iMac or your iPhone 4.
Our customers enjoy the 99.9% uptime of our dedicated business grade server hosted with UKFAST in Manchester. In order to operate at such high levels of uptime our server will undergo scheduled maintenance, usually during the early hours of the morning. Whilst this very rarely requires the service to be shutdown there may be interruptions to the service during these times.
We will post notifications to our support system of any scheduled downtime to keep you in the loop.