Social media success for Latimers Seafood Deli

Published: July 2011

What a catch!

National award-winning seafood deli Latimers approached North East design agency Urban River to help them catch a bigger share of the market.

Latimers Seafood, based in Whitburn, Tyne and Wear, wanted to reach clients old and new by introducing interactive features to their website.

Now in its 9th year of trading, Latimers is widely regarded as the place to buy the best seafood in the North East and the team at Urban River helped them to create a website which is informative, fun and encourages customers and website visitors to get involved.

The site now enables visitors the opportunity to download recipes, get involved through social media, comment on the latest news and purchase gift vouchers online.

John Barker, Head of Digital at Urban River, said “We built the original website back in 2005. Six years is a lifetime in the online world so the site was due an update. By integrating social networking features such as Twitter, Facebook and Google+, and creating functionality which allowed for real-time interaction between the website and mobile devices, we modernised the user experience to a Web 2.0 standard.”

Twitter is one of Latimers favourite new website features as it allows Robert to inform followers on the daily catches, what events are taking place, when Deli discounts for Twitter users are available and when new season stock will be available in store.

Ailsa Latimer, Co-Owner of Latimer’s Seafood Deli, said “Robert and I revisited Urban River about adding a gift voucher element. We were then introduced to the capabilities of social media and updating through our mobile phones which we find extremely beneficial to promoting Latimer’s as a company.

As a result, we’re getting positive feedback from customers about the new site; the modernised system has revolutionised how we use it and we update the content at least twice a week now as opposed to sometimes every couple of months! What I like about Urban River is the human element, I like being able to ring if I have a problem and pop in and see someone with my computer to get them to show me how to get the best out of the new technology”

We have developed and integrated social media campaigns for a number of clients, placing high importance on ensuring they create the optimum customer interaction strategy to increase website traffic and engage with current and potential customers. Carl Buckley, Managing Director of Urban River, said: “Social media used correctly can create real awareness for your business at very little cost whilst constantly promoting your brand and offering to customers old and new”.

To find out how we can make your website more interactive get in touch.

Want a website that really get results?

Let's get started

Sign up to receive our latest articles hot off the press