Restaurant Design Associates Ltd is one of the UK’s most successful and innovative design and installation companies, specialising in the catering, hospitality and retail industries.
Having worked with web design Newcastle company Urban River for over 7 years, Restaurant Design Associates (RDA) had ambitious plans to bring their customers closer to their business with the integration of a client portal and project management tool as part of a new corporate website.
Due to the complex level of functionality required, Newcastle web design agency Urban River undertook in depth research to understand RDA’s customer path and communication levels required on each project. To ensure the best user experience possible for both RDA and their customers to collaborate effectively, Urban River designed and created a secure and structured project management facility into the website back end.
Heavily designed to improve RDA’s business processes and efficiency, Urban River created a collaborative area for clients and customers to upload drawings, costs and project notes, all in a secured date stamped area. Key contacts information can also be uploaded to each project, giving customers access to their project managers name, direct email and phone number.